Our Services
At Fidelity Med Billing, we provide dedicated remote front-desk support for healthcare practices across the U.S.
Our trained virtual receptionists manage your patient communication, scheduling, and coordination — giving your staff the freedom to focus on patient care while we handle the admin work.
Think of us as your front-desk team that never calls in sick — professional, polite, and always available to your patients.
Your front desk is the heart of your practice — and we make sure it beats efficiently, every day.
Our remote front-desk team acts as the first point of contact for your patients, managing calls, appointments, insurance verifications, and patient queries with precision and empathy.
Patient scheduling, reminders, and calendar management
Insurance verification and pre-authorization assistance
Managing inbound/outbound patient calls and messages
Updating patient demographics and records
Coordinating with billing and provider teams
Handling co-pay reminders and follow-ups
Our virtual staff work in your time zone, follow your SOPs, and deliver a seamless front-desk experience that feels in-house — not outsourced.
FAQs
Yes — all our front-desk and patient support services are remote. We operate virtually to give your practice flexible, cost-effective coverage without the overhead of in-house staff.
Yes. Our staff are trained to manage eligibility checks, handle patient inquiries, and assist with appointment coordination.
Absolutely. All operations are fully HIPAA-compliant, and we use encrypted communication for all patient-related interactions.
Yes — we integrate with most major systems including Kareo, Athenahealth, AdvancedMD, DrChrono, and others.
Appointment
Let’s transform your revenue cycle today.
Book a free consultation call with our billing expert to discuss your practice’s challenges and see how Fidelity Med Billing can increase your collections and reduce administrative burden.
📞 Call us at +1 (214) 939-0894
📧 info@fidelitymedbilling.com
Your revenue deserves the same care you give your patients.
